Free shipping on orders above $100

FAQ

General Questions



Is Wacoal Membership free?

Yes.

Where can I sign up for Wacoal membership?

You can sign up for Wacoal membership online here

What is the benefit of Wacoal membership?

Earn Wacoal membership points with the value amount of your purchase, and offset them from your next purchase on the regular priced product(s). Receive 15% birthday treats and enjoy tier membership benefits when you attain a higher level of the membership.

BLACK
Spending amount per year:
$1 - $601

Wacoal Points earned:
1 Wacoal points earned with every $20 spent

Birthday treats on your birthday month:
15% of regular - priced item
SILVER
Spending amount per year:
$601 - $1200

Wacoal Points earned:
1 Wacoal points earned with every $15 spent

Birthday treats on your birthday month:
15% of regular - priced item
GOLD
Spending amount per year:
>$1201

Wacoal Points earned:
1 Wacoal points earned with every $10 spent

Birthday treats on your birthday month:
15% of regular - priced item

Note: Products on sale are not eligible to earn points. 

How can I upgrade my membership to SILVER/ GOLD tier?

Please refer to the tier table above


Can I use my accumulated Wacoal membership points/ birthday discount / tier benefit product voucher for my online purchase?

Yes, you may use your accumulated Wacoal membership points both online and in stores.

While for points redemption, select the available redemption points and key in your desired points to redeem.

 

When will the membership points earned from my online purchases at Wacoal Singapore be credited into my account?

Membership points earned from Wacoal Singapore’s online purchase will only be credited into your account after 14 working days once your order has been placed.

How long does my Wacoal membership points last?

The accumulated earned points are only valid for 1 year from your last purchase.

Is there an expiry for Wacoal membership?

There is no expiry date for Wacoal membership. However, there is an expiry of 1 year for membership tier. 
Members will be allowed to retain the upgraded tier for the remaining duration if you attain the qualifying spent amount within the validity period.

 

BLACK
Nett spend amount required to upgrade:
$1 - $600

Requirement to maintain membership tier:
$1 - $600 nett spend
SILVER
Nett spend amount required to upgrade:
$601

Requirement to maintain membership tier:
$601 nett spend
GOLD
Nett spend amount required to upgrade:
$1201

Requirement to maintain membership tier:
$1201 nett spend

 

Do I have to sign up for Wacoal membership to do purchase online?

No, you can shop and check out as guest. Signing up for Wacoal membership allows you to enjoy Wacoal member’s benefits.

 

What if I forgot my membership account Username and Password?

Username: Wacoal membership account identifies Member based on Mobile Number. Log in into your Wacoal membership account with the Mobile Number.

Password: If you have forgotten your account password, please click Sign In and select on the “forgot password” link. You will receive a password reset email.

 

How do I change my contact details in my membership account?

You can change your contact details by logging into your My account > My profile

 

What is membership SMS/ EDM blast.

When you sign up for Wacoal SMS/ EDM blast during your membership sign up, you will receive the following benefits.

  • Point expiry reminder
  • Birthday reminder
  • Latest promotion
  • Product updates


Online Promotion 

How do I know if there is a Sales going on?

There will be a SALE icon displayed on the product.

How many promo codes can I apply?

You can only use 1 promo code per purchase.

Can I use my 15% birthday discount on the promo / sale product(s)?

No, your 15% birthday discount is only applicable for regular-priced product(s) and non-applicable to promo and sale product(s).

 

Ordering 

 Can I change / cancel order after submitting my orders?

We will process your order as soon as we receive it, therefore we’re unable to accept any changes or cancellations to your order. However, you can email us your queries here.

How do I return my online purchase?

Kindly refer to here for more information

How do I exchange my online purchase?

To exchange, please refer to our Exchange policy here. Exchange is only valid for change of size/ colours and can only be done once.
  • For hygiene reasons, strictly no refunds/ exchanges on panties, girdles, junior panties, accessories (such as bra pads).
  • Sale / Promo product(s) are final and cannot be returned or exchanged. 

What happens if I received the wrong product from my online purchase?

We take pride in checking every product that is in good saleable condition before dispatching your order. In the event that you’ve received the wrong product in your order, kindly email us here for more information. Do note that the intended product(s) for return / exchange must still be in original condition with label tag(s) still intact, unwashed and unworn. If the returned product(s) is in a condition where Wacoal deemed to be unsuitable, Wacoal Singapore reserve the right to send them back to the customer.

Why am I unable to check out my purchase?

You are unable to check out if you are applying your 15% birthday voucher on the cart containing regular-priced and promo / sale product(s). We suggest splitting the promo / sale product(s) to another transaction in order to enjoy the 15% birthday discount on the regular-priced product(s).


Payment 

What Payment methods can Wacoal Singapore accept?

We accept eNets - Credit card for online payment.

 

Delivery 

Do you ship overseas?

Currently, we are only shipping within Singapore.

 
When would I receive my orders?

After 3 working days.

For delivery option, it will be from 9am - 10pm. An automated SMS will be sent to you before delivery by Ninja Van.

For in-store self-collection, you can choose your preferred collection date and pick-up location. Kindly note the operating hours of your selected boutique before collection.

 

How can I change my delivery and contact details after my order?

Please email us here for any changes.


Can I do self-collection at Wacoal boutiques?

Yes, self-collection is free and is only available at Wacoal Boutique.
To opt for self-collection, simply select “In-store Self-collection”. The collection date will be ready after 3 working days.

Click here to find out where our stores are located.


Do you offer free delivery?

Yes, there will be free shipping on orders above $100


General FAQ

How do I ensure that my personal information is secured?

Please read the Privacy Policy here.


Are the products online the same as the ones in your stores?

Yes, the products online are the same as the ones in the stores.

How do I know which size is suitable for me?

Do note that sizes differ between every lingerie brand. To know your size, you can refer to here for our size guide.

 

What if I have a question that is not answered here?

Please get in touch with our customer care team here.